Refund & cancellation policy

Free month

Your first month is free and starts on the day your first camera starts streaming to the ExtraEyes device. If you cancel during the free month, you pay nothing.

Cancelling

• Cancel anytime from the customer portal. There is no lock-in and no cancellation fee.
• Your service continues until the end of the period you have paid for, and you are not charged again.
• If you pay by autopay, the mandate is cancelled at the end of the current cycle.
• You can undo a cancellation from the portal until the end of the paid period.
• After the service ends, we will contact you to collect the ExtraEyes device.

Refunds

• Subscription payments are not refunded for the unused part of a period, including 3, 6 and 12-month terms, which are discounted for this reason.
• Reducing the number of cameras takes effect at your next renewal and is not refunded for the current period.
• If you are charged twice for the same period, or charged after cancelling, we refund the extra amount in full. Email [email protected] or call +91 98713 76730.
• If we cannot install or activate the device at your premises, any amount you paid for the subscription or for a new CCTV installation that was not carried out is refunded in full.
• Approved refunds are made to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.